Customer Success Manager

Main information

Role: Customer Success Manager

Join 5miles and enable others to improve

It is our passion to build a world where professionals and organizations learn daily in an inspiring, fun and effective way. 5miles is now at the forefront of online Excel and analytical skills development. Our clients are among the top companies in the Fortune 500.

Are you looking for an opportunity to combine your customer service and communication skills? 5miles provides you with an excellent environment to bring your ideas into practice.

As the new 5miles Customer Success Manager, you can make an impact and be part of an inspiring journey.  Our dynamic and spirited work environment just happens to also include great coffee, free lunch, epic team events and the buzz that comes from trying something new every day.

You:

  • Are proactive, self-motivated and adaptable
  • Have good decision-making, problem-solving and analytical skills
  • Are empathetic, customer-oriented and can visualize the complete customer journey
  • Have at least two years of experience in a customer success role, preferably in a SaaS business environment
  • Are native Dutch, with strong written and verbal communication skills in English (French as a third language is preferred)
  • Are experienced Microsoft Office programs

Responsibilities:

  • Daily management of user activities, including onboarding and problem solving
  • Communicate with our users through Intercom, email, telephone and in person
  • Create standardized and consistent responses to common questions
  • Work closely with the Account Management and Sales team to prioritise feedback, increase user satisfaction and encourage user retention
  • Build reports and undertake analysis to help further optimise the customer journey
  • Be the link between user feedback and product improvements, and communicating this back to the users

We offer:

  • A challenging job for a minimum of 32 hours per week
  • Excellent growth opportunities in a fast-growing company
  • An opportunity to gain exposure to other start-ups and our corporate clients
  • An inspiring office in the centre of Amsterdam, including healthy lunch and Italian coffee
  • A competitive market salary (EUR 30-35k) based on a 40 hour contract

What's next?

If your recognise yourself in this profile, we'd love to hear from you! Apply by sending us your CV and cover to:

Teri Gibson
teri.gibson@5miles.nl